Return & Exchange Policy
At calindre, we want you to love your new glasses. If you’re not fully satisfied with your purchase, we’re here to help make returns simple and stress-free.
30-Day Return Window
You may request a return within 30 days of receiving your order. Items must be in unused condition, with original packaging and all included accessories.
Eligible Items
We accept returns for:
- Unworn glasses
- Glasses with manufacturing defects
- Incorrect or damaged items received
Customized or personalized lens orders may not be eligible for return unless they arrive defective or incorrect.
How to Start a Return
To initiate a return, please contact us at [email protected] with your order number and a brief description of the issue. Our support team will guide you through the next steps.
Refunds
Once your return is received and inspected, we will process your refund to your original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Exchanges
If you’d like to exchange your item for a different frame or style, our team will be happy to assist you. Contact us at [email protected] for quick support.